(Hotels Provide Essential Safety Amid Crises)

Survival and Service During Difficult Times

In crises such as wars or global pandemics, hotels face the challenge of balancing survival with providing critical assistance to guests. Their robust infrastructure and dedicated personnel offer not only shelter but also a sense of security and stability. However, maintaining these services comes with high operational costs, including staff salaries. Guy Lindt, General Manager of the American Colony Hotel Jerusalem, emphasized the importance of ensuring guest and staff safety during such times.

Immediate Response to Emergencies

Following the Israel-Hamas conflict in October 2023, Lindt implemented emergency protocols to ensure safety. The hotel continues to operate with reduced staff, maintaining essential services like gardens, an outdoor pool, and dining facilities. Clear instructions are provided to guests on emergency procedures, and Lindt remains on-site to manage daily operations.

Adapting to Changing Needs

Hotels worldwide have adapted to crises in various ways. During the Covid-19 pandemic, many hotels in Singapore were repurposed as quarantine facilities. High standards of hygiene were maintained, and staff acted as guides for guests in isolation. Post-pandemic, there has been a demand for transparency in housekeeping and hygiene processes.

Supporting Communities and Diversifying Operations

Some hotels, like the Farmhouse Resort and Spa in Cambodia, have taken unique approaches to ensure stability for their employees and communities. Founder Hannes Schmid diversified the resort’s operations into agriculture to support workers during the pandemic. The resort also serves as a training facility, contributing to the community’s well-being.

Technological Advancements in Safety

Modern technology plays a crucial role in enhancing hotel safety. Hotels use mobile apps, text alerts, and social media to quickly disseminate critical information. Innovations such as cleaning robots with surveillance capabilities and cloud-based management software help streamline emergency responses.

Humanitarian Collaborations

Hotels often collaborate with humanitarian organizations like the Red Cross to support relief efforts. By leveraging their safety protocols, hotels assist in efficiently deploying aid during crises. The hospitality industry’s commitment to empathy and care remains evident, providing comfort and stability to those affected.